Do you accept mail deliveries?
Yes, Hotel Hacienda del Viejo will receive and keep packages or boxes for our registered guests. The boxes must arrive during the stay of the guest. A $50.00 MX charge per package will be made and there’s a limit of 5 packages per register.
Do you have parking lot?
Yes, Hotel Hacienda del Viejo has a spacious indoor parking lot.
Do you have Wi-Fi?
Yes, our guests have access to free Wi-Fi throughout the hotel facilities.
Are pets allowed?
Yes! We’re pleased to welcome your pets throughout the year! Our pet friendly register process accommodates you and your pets in a cozy guestroom as we’re happy to see your furry friend too.
There’s a unique charge of $75.00 MX per room per pet. We allow up to two dogs per room. To know our hotel pet policies please call the hotel at 1-800-831-7137.
What is the check in/check out hour?
The check in hour is 3:00 p.m. and the check-out is 12:00 p.m.
Where is the hotel?
We’re practically at the heart of Matamoros, on one of the main avenues, only steps away from the Historic Centre of the city, with easy access to the major avenues of the city.
Does the hotel have smoking and non-smoking areas?
We have rooms for smokers and for non-smokers. The 70% of our rooms are non-smoking areas, but the other 30% is available for smokers.
Do you offer any special package for guests?
Of course, we have special rates for groups, companies and extended stays.
Do I need to show my ID or passport at the moment of the check in?
We ask for an official ID.
Do kids stay for free?
Yes. Up to 2 kids under 12 years old can stay for free as long as they’re in the same room you booked.
What is your age policy?
To make a reservation the guest must be aged 18 or older.